Shipping and Handling

📦 Shipping and Handling

We partner with reliable services to ensure you get everything you need.

⏱️ Processing Time

All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays.

During high volumes, shipments may be delayed. Please allow additional days for delivery. If there is a significant delay in shipping your order, we will contact you via email or phone.

🚛 Shipping Policy

Arizona Sun Gear offers free shipping for all customer orders. We use fulfillment points in the United States to ensure the shortest delivery times. The estimated delivery time is 3–10 days.

We always ship the order from the nearest warehouse. However, if the ordered items are not available in our United States warehouse, we will deliver them using our fulfilment partners from abroad. The estimated delivery time then is 9–21 days.

Please note that delivery times may be delayed on high-volume days and holidays due to high pressure on shipping companies.

🔎 Shipping Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number(s). The tracking number will become active within 48 hours.

🌍 Customs, Duties, and Taxes

Arizona Sun Gear is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer, including tariffs, taxes, and related charges.

🛠️ Damages

If you receive your order damaged, or with defective items, please contact us as soon as possible, ideally within 5 days after receiving the package.

Attach a picture that clearly shows the damage or defects. Describe the damages and send the description and photos to hello@arizonasungear.com.

We will review the case and either send a replacement for the damaged item or issue a refund. Please save all packaging materials and damaged goods before filing a claim.

📭 Lost Packages

It is very rare for packages to go missing. In all the years of successful business operation, there have only been a few cases of lost orders.

An order that has not arrived after 60 days is considered lost. All “lost orders” are fully refundable. Please read our refund policies for further instructions on how to report this case and receive a refund.

↩️ Rejected Packages

Please note that you may have the right to cancel your purchase within 30 days of receiving the goods. However, we can only issue a refund once the items have been returned to us in their original, unused condition.

If a parcel is refused by the recipient, not collected from a collection point within the allotted time, or cannot be delivered due to customer-related circumstances, such as an incorrect address, and is therefore returned to the sender or destroyed by the carrier, we will be unable to process a refund because we have not received the goods back.

In accordance with your statutory cancellation rights, we will issue a refund as soon as we receive the returned product. If the return does not reach us, we will notify you and endeavour to find a reasonable solution.