Frequently Asked Questions

Contact us for any concerns via email at hello@arizonasungear.com. We respond to inquiries on business days within a 24-hour period.

Visit our homepage to access exclusive offers. Additionally, we provide seasonal promotions throughout the year. You can redeem your discount code during the checkout process to receive a discount on your order.

Items in their original, unused condition can be returned up to 30 days after receipt. For more details, please refer to our Returns and Refunds Policy as well as our Statutory Right of Withdrawal. Please email us at hello@arizonasungear.com for the return process and include your order number.

In addition to our voluntary warranty against manufacturing defects, all our products are also covered by the statutory warranty of 2 years from the date of delivery. This applies to all defects that already existed at the time of delivery. Further information can be found in our Returns and Refunds Policy.

Arizona Sun Gear offers free shipping for all customer orders. We use fulfillment points to ensure the shortest delivery times. The estimated delivery time is 3–10 days.

Please note that delivery times may be delayed on high-volume days and holidays due to high volumes handled by carriers. For more information on shipping times, processing time, package origin, customs and returns, please see our full Shipping Policy.

After your order has been shipped, we will send a confirmation email with the tracking details. The first scan in the tracking system can take up to 48 hours. You can check the status of your order at any time via our shipment tracking page.

We process our orders very quickly and usually cannot make changes if the order was placed more than 24 hours ago. However, if you notice the mistake immediately, please send us an email at hello@arizonasungear.com to see if a change is possible.

All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays. During high volumes, shipments may be delayed. Please allow additional days for delivery. If there is a significant delay in shipping your order, we will contact you via email or phone.

Please check your spam or promotions folder if the email has not arrived in your inbox. To ensure that our confirmation emails reach you, you can add hello@arizonasungear.com to your list of safe senders. If you cannot find the email despite checking these folders, please contact us, and we will be happy to help.

If your order is returned to the sender, we will contact you via email at the address you provided when placing the order. If you notice through the tracking link that your order has been returned, please send us an email at hello@arizonasungear.com so we can properly investigate the issue.

We accept all major credit cards, including Visa, MasterCard, American Express, Visa Debit, and Visa Electron.

There are several reasons why a payment may fail. Please check your payment details for accuracy and try again. By entering and using our website and making purchases, you agree to our General Terms and Conditions and related policies.